Terms and Conditions
Introduction
These TERMS AND CONDITIONS govern the use of the website https://jorgefpramos.com (hereinafter referred to as the Jorge Ramos Website). Jorge Filipe Pinto Ramos, headquartered at Rua Monsenhor Ferreira Nº 158 1ºDireito, 4710-407 Braga, Portugal, with tax identification number PT226892565 (hereinafter Jorge Ramos), is the legitimate entity responsible for the execution, maintenance, and development of the Jorge Ramos Brand and Website.
Jorge Ramos requests that you carefully read these Terms and Conditions before using this Website, as its use implies knowledge and acceptance of these terms.
The User declares they possess the necessary legal capacity to accept these Terms and Conditions.
User Obligations
By using the Website, particularly to place an order, the User agrees to:
Use the Website solely for legally valid inquiries or orders.
Not place any false or fraudulent orders. If such an order is placed, Jorge Ramos has the right to cancel it and inform the relevant authorities.
Provide accurate and truthful contact details (email and billing address) necessary for order delivery and payment. The User consents to the use of this information for Jorge Ramos to contact them. If all necessary details are not provided, Jorge Ramos will not be able to process the order.
Breach of Obligations
Jorge Ramos reserves the right to take any necessary measures to safeguard its rights in the event of a breach or attempted breach of these Terms and Conditions. This may include suspending or blocking access to and use of the Jorge Ramos Website without the User being entitled to any compensation or indemnity as a result.
Website Content
The entire content of the Jorge Ramos Website is the property of Jorge Ramos, which holds copyright and intellectual and industrial property rights, except for content provided by advertisers or business partners explicitly identified as such.
Jorge Ramos reserves the right to add, remove, or modify any content on the Jorge Ramos Website at any time, without prior notice to users.
Interferences, Interruptions, Disconnections, or Other Anomalies
Jorge Ramos cannot be held liable for any damages, potential or actual, directly or indirectly resulting from interferences, interruptions, disconnections, or other anomalies due to malfunctions, overloads, line congestion, or other unforeseen circumstances beyond its control.
Jorge Ramos does not guarantee that the Jorge Ramos Website will operate uninterrupted or be free from errors, viruses, or other harmful elements.
Contract Formation
To place an order, the User must follow the online purchase procedure, complete the requested details, and choose a payment method. By completing the purchase, the User enters into a contract of sale with Jorge Ramos and will receive an email confirming their order.
Pricing and Payments Policy
Prices include VAT.
Payment can be made via Stripe Payments or Paypal, with charges applied at the time of order confirmation.
If a pricing error is detected, the User will be informed and given the option to proceed with the correct price or cancel the order.
An invoice will be provided after purchase.
Payments Services
You authorize Jorge Ramos to share and receive information from and with, and deliver instructions on your behalf to, the Payment Processors and our third-party service providers for the Payments Services in accordance with our Privacy Policy and these Payments Terms.
No Jorge Ramos entity is a money services business, money transmitter, payment processor, bank or financial institution, or payment institution, or performing services pursuant to these Payments Terms that only such an entity can perform.
Payment Processors And Processing Services. The payment processors for the Payments Services are Stripe, Inc. or its affiliates and PayPal, Inc. or its affiliates (the “Payment Processors”), along with any third party or affiliate of the Payment Processors with which they interact to provide the Processing Services, for example, the acquiring bank (the “Financial Partners”). The processing services, provided by the Payment Processors, include the acceptance, processing, and settlement of Transactions (as defined below), and the settlement of funds and other related services, including all services related to the control of, and the physical transfer of, Transaction funds (the “Processing Services”).
Payment Processor Terms
The Processing Services are carried out by the Payment Processors under separate agreements, including the Stripe Connected Account Agreement, Stripe Services Agreement, and PayPal's associated terms, and to the extent you use a payment method that is subject to additional terms, the Payment Method Terms (collectively, the “Payment Processor Terms”). In order to receive the Payments Services, you are required to have agreed to the Payment Processor Terms, and for such Payment Processor Terms to be in full force and effect. By accepting these Payments Terms, you are also accepting and agreeing to be bound by the Payment Processor Terms, which shall constitute a separate legal agreement between you and the Payment Processors. We reserve the right to change the Payment Processors from time to time, subject to the terms of our agreement with the Payment Processors and our modification of these Payments Terms in accordance with Section 15.
Jorge Ramos is not a party to the Payment Processor Terms, has no responsibilities or obligations under the Payment Processor Terms, and is not liable to you in respect thereof. By accepting these Payments Terms and the Payment Processor Terms, you are agreeing to settle amounts as part of your use of the Payments Services (the “Payment Processor Account”). When you provide personal information in connection with the Processing Services, the Payment Processors will receive that personal information and process it in accordance with their respective privacy policies. The Payment Processors may share any information provided to them in connection with the Processing Services with Jorge Ramos.
The Payment Processors’ role is to accept and process payments made by your End Users with respect to sales of your products and/or services (collectively, as “Transactions” and each, a “Transaction”).
Payment Methods. The Payment Processors process Transactions made through a number of different payment methods (the "Payment Methods"), for example, credit and debit cards (“Cards”), Apple Pay, Google Pay, Klarna. By using a Payment Method, you agree to the Payment Method Terms referred to in the Payment Processor Terms as they may be amended from time to time, for example, Apple Pay Platform Web Merchant Terms and Conditions and Google Pay API Terms of Service. By using a Payment Method, you also agree to any publicly available guidelines, bylaws, rules, and regulations a provider of a Payment Method (the “Payment Method Provider”) imposes that describe how a Payment Method may be accepted and used (the “Payment Method Rules”), as they may be amended from time to time, for example, Visa Credit Card Rules and Regulations. Jorge Ramos or the Payment Processors may add or remove one or more types of Payment Methods, in their sole discretion, at any time, without prior notice to you.
Card Networks. The Payments Services support most Cards issued by Visa, MasterCard, American Express, or other applicable Card networks (collectively, the “Card Networks”). Card Networks establish Payment Method Rules governing their Cards, which are available online via their applicable websites. The Card Networks may amend their Payment Method Rules at any time and without notice to us or to you. The Payment Method Rules for Visa, MasterCard, and American Express are available on the Internet at the following links: Visa, MasterCard, and American Express.
You agree not to use the Payments Services or the Processing Services in a manner that a Card Network reasonably believes to be an abuse of the Card Network or a violation of the Payment Method Rules.
Delivery Policy
All products are delivered digitally via a download link. After purchase, you will be directed to the Order Confirmation page where the download link will be available. You will also receive an email with the download link, which will remain active for 24 hours. If the link expires, a new link will be sent to the email address used for the initial purchase. Please ensure the email address provided is accurate to avoid any delays. If you experience any issues or require the link to be resent, you can request a new download link by contacting us directly. Please note that if the product is updated, upgraded, or revised, a new purchase will be required to obtain the latest version.
Return and Withdrawal Policy
Due to the nature of the product, digital scores, lessons, and software are not eligible for return or order withdrawal. As these are downloadable products or scheduled appointments, they fall under exceptions specified in consumer protection laws, which exclude items from return once access has been granted. Thank you for your understanding.
Disputes
In the event of a dispute, the consumer may refer to an Alternative Consumer Dispute Resolution Entity. The updated list of available entities can be consulted on the Consumer Portal at www.consumidor.pt.
Changes to Terms and Conditions
Jorge Ramos reserves the right to amend these Terms and Conditions freely and at any time.
For all matters not expressly regulated in these Terms and Conditions, Portuguese Law shall apply.
In case of disputes, Jorge Ramos and the Client agree to submit to the exclusive jurisdiction of the Court of Braga.
Privacy Policy / Personal Data
When you purchase something on our website, we collect the personal information you provide us with, including your name, billing address, and email address, as part of the purchase and sale process.
The data controller is Jorge Filipe Pinto Ramos. The Customer and User commit to providing and keeping their personal data up to date.
Jorge Ramos complies with the General Data Protection Regulation (GDPR) to ensure the confidentiality and security of personal data.
We will retain your data for the necessary period to manage the purchase of products or services, including potential returns, complaints, or claims.
Users have the right to request updates, corrections, or deletions of their data by contacting the Data Controller via email. Complaints may be lodged with the National Data Protection Authority – CNPD.
Cookies Policy
Jorge Ramos uses Cookies to enhance User experience. Cookies store important data that help improve website performance and navigation.
Users can accept, refuse, or delete cookies through browser settings. However, disabling cookies may affect the browsing experience.
Online Complaints Book
Jorge Ramos provides an Online Complaints Book.
For questions or feedback, contact us via email. We welcome all customer feedback and suggestions.
Contact Information
Legal name: Jorge Filipe Pinto Ramos
Phone number: +351 913 700 414
Email: jorgefpramos@gmail.com
Physical address: Rua Monsenhor Ferreira Nº 158 1ºDireito, 4710-407 Braga, Portugal
VAT number: PT226892565